前台主管 - 六善堡巴瓦拉酒店

Duties and Responsibilities 

As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following: 

• Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved. 
• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups. 
• Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance. 
• Implement and maintain guest recognition program. 
• Assist in scheduling, training and providing feedback to Front Office Receptionist. 
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up. 
• Ensure all equipment of the department is kept clean and in good working condition.

• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 

• Strictly adhere to LQA standards and guest comments. 

Qualifications

To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Fort Barwara. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.