Learning & Development Executive, Crowne Plaza Changi Airport

As a Learning & Development Executive, you’ll implement training and training systems framework as directed by your superior whilst maintaining good employee relations. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Develop a complement of qualified departmental trainers

• Establish a hotel system for generating training data and evaluating results. eg tracking and producing reports

• Creating training materials and programmes to address the hotel business objectives

• Monitor and assessing the effectiveness and success of training programmes

• Keeping up-to-date on the latest training trends, developments and best practices

• Managing employee enrolment for training, schedule training sessions and facilitation of training programmes

• Establish and maintain effective working relationships with all colleagues.

• Drive the hotel’s training and development framework, working with stakeholders to identify training needs.

• Assist managers in developing work practices and standards aligned with OH&S policies.

• Develop employees through coaching and development opportunities for future growth.

• Liaise with educational institutions for trainees on work attachment programs.

• Maintain up-to-date training resources and materials.

• Conduct monthly trainee meetings to gather feedback on their training experience.

• Implement initiatives to enhance team member motivation and guest experience.

• Work with department managers to improve service standards and drive continuous improvement.

• Ensure compliance with employment laws, policies, and procedures.

• Help create the Training department budget and plan funded programs.

What we need from you

Ideally, you should have the following requirements and skills:

• 2 years experience in training development and facilitation

• Excellent written, verbal and interpersonal communication skills

• ACTA /DACE / ACLP certification would be an advantage.

What We Offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.