MICE Fulfilment Coordinator - Event Sales - InterContinental® Hotel Dubai Festival City

Do you see yourself as the MICE Fulfilment Coordinator at InterContinental Hotel® Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1100 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• To manage the administrative tasks for the MICE team.
• Ownership of Delphi system bookings.
• To foster an atmosphere of open and efficient communication by:Continuously sharing information, knowledge, and actively seeking updates from other team members.
• Monitor the accuracy of account profiles in Delphi – alert the Associate Director of Sales when additional information or updates are required.
• Block groups and meetings on Delphi – follow up on the status of the bookings.
• Share market intelligence on C&E / MICE with the team on a daily basis.
• Support the Sales Team in building strong and strategic business relationships with key prospects to develop them into customers and consistently seek to strengthen business relationships with existing customers.
• Assist guests – be happy to provide assistance with requests or complaints.
• Provide guests with information (e.g., loyalty programmes, area attractions, restaurants, facility information) to enhance the guest experience.
• Develop and maintain relationships with key clients and outside contacts to produce group and/or convention business, including room sales, food & beverage sales, and catering/banquet services.

What we need from you:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Fresh graduates from hospitality schools are welcome to apply.
• Experience in customer service/hospitality of 2+ years.
• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, vendors, and colleagues.
• Proficient in Microsoft Office and hotel booking software systems.
• Fluent in English, both written and spoken; proficiency in an additional language is advantageous.

What you can expect from us:

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.