Supv Reservations (191656)

About the Role

As the Reservations & Instant Service Supervisor at InterContinental Sydney Double Bay, you will lead the day-to-day operation of Reservations and Instant Service, ensuring exceptional guest experiences through efficient booking management, seamless communication, and personalised service delivery. You will oversee reservation processes, support and guide the team, manage room inventory and revenue opportunities, and act as a key point of contact for guest enquiries and service coordination. Your focus will be on delivering luxury guest experiences while driving operational excellence and maximising hotel performance.

A little taste of your day-to-day

Every day is different, but mostly you’ll be:

• Process and confirm guest and group reservations promptly and accurately.

• Coordinate all group reservations

• Provide guests with information about room availability, rates, and hotel facilities.

• Maintain an updated and organized reservation system, ensuring accuracy and efficiency.

• Assist in managing and updating the hotel's database of guest information.

• Coordinate with other hotel departments to ensure guest requests and special requirements are accommodated.

• Respond to guest inquiries and concerns promptly and professionally, providing exceptional customer service.

• Handle cancellations, modifications, and amendments to existing reservations.

• Monitor and maximize room occupancy by utilizing effective upselling and cross-selling techniques.

• Prepare daily reports and summaries of reservations, occupancy rates, and revenue forecasts for management review.

• Respond promptly to in-house guest inquiries and requests, assisting with making additional bookings for services such as spa appointments, restaurant reservations, or local tours.

• Coordinate and facilitate efficient room service orders, ensuring accurate delivery and guest satisfaction by promptly addressing any concerns or special requests.

• Upholding the hotel's brand image and reputation by consistently delivering accurate information and personalized assistance to guests during the reservation process.

• Collaborating with other departments to ensure guest requests and special requirements are communicated and fulfilled, contributing to an exceptional overall guest experience.

What we need from you

• Full working rights in Australia without restrictions (a kind reminder that sponsorship is not available for this role)

• Prior experience working as a Reservations Agent or in a Front Office at a hotel

• Experience in Opera

• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience 

• An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously 

• Good communication and writing skills; Fluency in conversational English

• Available 7 days per week, including weekends and Public Holidays

What you can expect from us

At InterContinental Sydney Double Bay, we believe our colleagues are our greatest asset. When you join our team, you’ll enjoy:

• Global employee room rates at IHG hotels for you and your family

• Birthday leave to celebrate your special day

• 24/7 access to Fit Collective gym facilities

• Food & beverage discounts at IHG hotels

• Perbox benefits platform with discounts across retail, travel, lifestyle and more

• IHG University – access to extensive training and development opportunities

• A supportive hotel leadership team and access to the global IHG colleague network

• Convenient location close to public transport – train, bus and ferry

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, competitive products & services discounts program and some of the best training in the business

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you will become part of our ever-growing global family.  

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.