Xin Tian Di - Receptionist (Chinese-Speaking)

Xin Tian Di – Receptionist (Chinese-Speaking)

As a Restaurant Receptionist at Xin Tian Di, you will be one of the first points of contact for our guests, providing a warm welcome and helping create a seamless dining experience from arrival to departure.

Your ability to communicate in Chinese and English will help us provide personalized service to our Chinese-speaking guests while supporting reservations and the daily operation of the restaurant.

Your day to day

• Warmly welcome and greet guests upon arrival at the restaurant.
• Manage restaurant reservations, table assignments, waiting lists, and guest seating efficiently.
• Assist guests with dining inquiries, restaurant information, promotions, and special requests.
• Communicate effectively with Chinese-speaking guests and assist with translation when required.
• Answer telephone calls and respond to restaurant reservation inquiries professionally.
• Maintain accurate guest reservation details and communicate special requirements to the restaurant team.
• Coordinate closely with restaurant supervisors and service colleagues to ensure smooth seating and table availability.
• Recognize regular guests and provide personalized service whenever possible.
• Assist with guest feedback and concerns and escalate matters to the appropriate leader when necessary.
• Maintain a clean, organized, and professional reception area.
• Support restaurant promotions, special events, and other Food & Beverage activities.
• Deliver service in line with IHG brand standards and our commitment to creating memorable guest experiences.

What we need from you

• College-level education or a qualification in Hospitality Management, Tourism, Food & Beverage, or a related field is preferred.
• Previous experience as a restaurant receptionist, hostess, guest service colleague, or similar hospitality role is an advantage.
• Ability to communicate effectively in Chinese (Mandarin) and English; Filipino language skills are an advantage.
• Warm, confident, and professional communication and interpersonal skills.
• A friendly and welcoming personality with a genuine passion for guest service.
• Good organizational skills and the ability to manage reservations and guest requests in a busy restaurant environment.
• Professional appearance and a positive, service-oriented attitude.
• Ability to remain calm and courteous when handling guest concerns or busy periods.
• Basic computer skills and familiarity with restaurant reservation systems are an advantage.
• Flexibility to work shifts, weekends, public holidays, and evenings as required by restaurant operations.