夜班值班经理

Reports directly to and communicates with the Front Office Manager /Assistant Front Office Manager on all
pertinent matters affecting guest service and hotel operations.
对所有影响到对客人的服务及酒店运作的事件，直接上报前厅经理/前厅部副经理并与之保持交流。
• Provides functional assistance and direction to all departments
协助各个部门的任何运作
• Cooperates, coordinates and communicates with other hotel departments as required.
按照需求保持与其他部门的合作及交流
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
即时采取行动以确保到酒店的客人得到即时的关注。
• Responds to guest needs and resolves related problems
回复客人的要求和解决相关问题
• Supports and assists Front Office personnel and all departments at peak periods.
在高峰时间协助前厅部员工及所有部门工作。
• Ensures VIPs and priority club guests receive special attention
确保所有贵宾和会员享受特别的服务
• Inspects front of house and back of house regularly for cleanliness.
经常检查前台和后台区域的清洁
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助宾客服务欢迎，安排房间和欢送重要贵宾
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
检查员工所有要求标准，包括制服，卫生，仪容仪表
• Provides input for Front Office meetings.
参与前厅部例会
• Promotes inter-hotel sales and in-house facilities.
推广酒店的销售和酒店的设施
• Checks billing instructions and monitors guest credit
检查日常客人账户情况
• Analyses and approves discounts and rebates.
分析和授权所有的折扣和冲减项目
• Analyses the rate variance report to ensure rooms revenue control
分析异常房费控制房间的收入
• Takes action with the Property Management Systems (PMS) in emergency situation.
和酒店的管理部门在紧急情况中采取行动
• Fully conversant with all hotel emergency procedures.
熟悉所有的酒店紧急方案
• Ensures front line staff comply with FIT Marketing techniques and maximize sales
. 确保前线员工遵循散客的市场策略争取最大的赢利
• Performs other tasks as assigned
完成其他安排的任务
• Obey temporary arrangement or transfer by superior and department head.
服从部门领导工作上的临时安排及调动

1、大专以上学历，有同岗位工作经验3年以上。

2、懂得酒店管理一般理论知识和酒店管理制度和工作规范。

3、熟悉各种应急预案的内容和程序，了解接待礼仪、礼节。

4、熟悉外事纪律，了解旅游法规，懂得治安、消防条例等法律、法规等基本知识。

5、具有较强的组织、指挥、协调和控制等方面的管理能力，能处理宾客投诉和突发事件。

6、会撰写本职范围内的应用文，语言清晰。

7、能用一种外语与宾客流利交流。

8、熟悉opera系统