大堂吧主管Lobby Lounge Supervisor

1.Handle equipment in a safe way and reduce breakage by a strict control on a daily basis, monthly inventory stock takes and intensive training and follow ups of all colleagues.

对餐饮运营设备进行安全操作，严格控制设备的日常使用，每月进行库存盘点，对所有同事进行集中培训及跟踪，减少设备破损。

2.Create, update and follow a guest database containing preferences and contact details to surprise and delight returning guests and keep a good communication with regular guests.

创建、更新及跟踪客人信息数据库，包括客人联系方式、喜好等，以确保酒店回头客能获得惊喜和愉快就餐体验，并维护好餐厅常客。

3. Hold knowledge of all Forbes standards applicable to the assigned section and act accordingly. Train and control all Forbes standards to all assigned colleagues to drive guest satisfaction and the execution of a Forbes 5 Star service experiences。

了解所有适用于本部门的福布斯标准，并按照相应的标准严格执行.培训和控制所有福布斯标准，以提高客户满意度和执行福布斯5星服务经验。

4. Be aware of the Guest Heartbeat feedbacks and results and communicate to lead colleagues on a daily basis to create an understanding of our guests needs and expectations to achieve and exceed the service quality goal on Dazhong Dianping at 4.7

关注宾客心语反馈及结果，并带领团队成员了解宾客的需求和期望来达到并超越本部在大众点评平台上的服务质量的目标分数4.6。

1.A minimum of 1 years outlet experience in a luxury hotel environment, preferably Forbes 4 or 5 star rated hotel.

拥有至少1年在奢华酒店的经验，有来自福布斯4星或5星酒店。

2. WEST certificate is preferred.

持有WEST证书者优先考虑。