宾客服务中心接待员（实习生）
酒店品牌：皇冠假日酒店
地点：中国，重庆，重庆
Hotel: 重庆市渝北区龙怀街1号重庆保利花园皇冠假日酒店, 重庆市, Chongqing, Chongqing, China
Job number: A561309227
热情欢迎宾客，开启令人难忘的宾客体验
接听和处理所有来电
接受和管理宾客预订、推荐增值销售机会，并向宾客告知提升住宿体验的方式
协调和处理住店客人需求和投诉
对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
保持适当记录，以处理酒店计费系统中的电话
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
先行一步, 用心服务——记录宾客的喜好并据此提供服务，处理他们的信息、请求、问题和疑虑
成为所有宾客可以信赖的求助对象，就各种问题为宾客提供帮助，例如账单问题、本地信息等，并在必要时参与管理
在同事需要帮助时，能立即承担其它临时职责
沟通技巧——宾客可能会向您提出顾虑或赞赏，您需要能够轻松应对
您解决问题的能力将把问题转化为机遇，给每一位宾客留下美好的回忆
本地语言流利；如掌握其它语言更佳，但并非必要条件
能读会写，电脑熟练：您需要掌握良好的阅读、写作技能，以及基本数学和计算机知识
弹性排班——这份工作需要在夜间、周末和节假日轮班工作
您需要拥有高中文凭或资格证书。高等教育文凭或大学学历更佳，但并非必要条件
工作经验——理想情况下，您应至少拥有一年的前台或客服领域工作经验
身强体健——有时您需要抬起或推/拉50磅（23公斤）的大件物品，并可能需要弯腰和膝盖着地
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
