预订销售代理预订员

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
• Promote the Hotel’s (and ICHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
• Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
• Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
• Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订


• Accept wait list reservations
接受等候单上的客人预订
• Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
• Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
• Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
• Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
• Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
• Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
• Prepare reservation sales reports
准备预订销售报告

Required Skills –
技能要求
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Problem solving and organizational abilities.
具有解决问题和组织能力
• Proficient in the use of computer
精通计算机操作
• Able to read and write English
能够读写英语

Qualifications –
学历
• High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
具有高中或酒店管理，商业管理或相关领域的职业证书。

Experience –
经验
• 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
1年相关的工作经验，或6个月预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景。