Sales Fulfillment Specialist
Hotel Brand: IHG Corporate
Location: China, Hubei, Wuhan
Address: 武汉市, Wuhan, Hubei, China
Job number: A561320692
A centralized role combining different sales operations support key tasks and responsibility. This role will provide an end-to-end sales operations functions activities of case handling in complex account management & Groups & Meetings support, performance, audits and other ad hoc activities of the evolving IHG Sales requirements.
Your day to day
• Centralized G&M support for IHG Sales
o Handles email requests efficiently and within the prescribed response times.
o Coordinate with GSO GC sales to identify their needs and locate IHG properties that best accommodate the client.
o Actively gather the necessary information for our hotel from hotel and IHG GC sales.
o Promptly forward the new group lead to the identified hotel(s) for review and the opportunity to bid.
o Actively track leads status within SLA
o Actively track leads status outside of 6 months.
o Track the lead for follow-up with our hotel(s) and with our sales to conclusion.
• Centralized Account Management Form support for IHG Sales
o Develop and own the account management form and OEC case record in IHG Javelin – their maintenance, enhancement and actual procedural activities.
o Be an Expert on Total Account Management Principles, upkeep of target records in IHG Javelin, and implementors on governance of the account tiering process
o Follow and support IHG Javelin fields – to ensure account integrity
• Deliver “Ad Hoc” requests in line with evolving sales requirements
o Work to assist key stakeholders in projects, operational reports and key deliverables through process and content enhancement
What we need from you
• Bachelor’s Degree in relevant discipline, or an equivalent combination and work related experience.
• A minimum requirement of two years of relevant experience or equivalent work experience in Sales of the service industry.
• An additional minimum of two years of relevant experience or equivalent work experience in operations management, analytics, data science, and sales effectiveness.
• Proven time management and organization skills.
• Ability to interact on a professional level with cross-function teams.
• Excellent business communication skills – verbal and written.
• Advanced knowledge in PC skills (especially data management tools, Word, Outlook, Powerpoint; with high proficiency in Excel like Pivot, Vlook Ups, nested formulas, etc.)
• Knowledge and experience of various Sales & Reporting Systems and Tools(Salesforce, Delphi, MeetingBroker, etc.)
• Critical in areas of logic reasoning and process linkage
• Capable and comfortable in completing repetitive tasks
• Agile and flexible to different work environments
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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