Senior Specialist, Hotel Compliance & Measurement
This role will support the end-to-end hotel compliance governance process across the hotel lifecycle in Greater China, including contractual administration, cross-functional coordination, compliance tracking, documentation and reporting. Ensure timely and accurate data collection, validation and upload for the HCC dashboard, and provide operational support for the Integrated Hotel Quality Program.
Your day to day
Hotel Compliance Management
•Manage and supervise the hotel compliance process throughout hotel lifecycle, especially in pre-opening and hotel operations phases. Identify opportunities to use technology, automation and AI-enabled solutions to simplify workflows, improve data quality and strengthen governance effectiveness.
•Manage and oversee the communication stream across business teams including but not limited to Operations, Finance, HLG, P&T etc., and drive compliance outcomes.
•Primary liaison assists business teams and Greater China Leadership Team on decisions concerning compliance outcomes for the hotels in Greater China.
•Organizes and facilitates various meetings for business teams & Greater China Leadership Team and prepare necessary reporting & notification.
•Govern, monitor and track regional compliance progress & status and ensure related documentation and filing.
•Ensure timely and accurate data collection, validation and upload for the HCC dashboard and support technology-enabled reporting, analytics and insight generation to help identify compliance trends, follow-up priorities and process improvement opportunities.
•Represent Greater China at regular Global Compliance Committee meetings, sharing GC practices, learning from best practices across other regions, and discussing relevant compliance topics and issues.
Measurement-Related Support
•Thoroughly familiar with the evaluation tool, with a clear understanding of how to extract BSS non-compliance data.
•Work with Ops Support team for setting up the digital solution for online reporting (Tablu, OPT, critical deficiencies reporting etc.).
•Support the meeting & events (training & certification to vendors, introduction & communication to hotels, GM meetings & etc.).
•Support the annual refresh of the IQE checklist and the creation of corresponding forms in the system.
What you need from you
•Minimum Bachelor’s degree, preferably in Information Technology, Data Analytics, Business, Administration Management, Project Management, English, or a related discipline, with demonstrated aptitude and interest in applying technology to business processes.
•3-5 years contract administration or similar experience in multi-national companies, hospitality industry preferred. Talented graduates and post-graduates from reputable university will be considered.
•Solid knowledge of MS Office Suite and other PC-based software programs, with practical capability to use digital tools, workflow automation and AI-enabled solutions to improve data collection, validation, reporting and process efficiency.
•Excellent administration skills, organized and detail-oriented
•Experience in setting up and managing databases, with the ability to structure data, identify data quality issues, and leverage digital or AI-enabled tools to support dashboard maintenance, insight generation and process optimization.
•Comfortable exploring and adopting new technology, automation and AI tools, with sound judgment on data accuracy, confidentiality, governance and appropriate human review.
•Good product and process knowledge in tourism and hospitality field is preferred.
•Strong writing and reading comprehension skills in both Mandarin and English
•Foster a climate of open communication, trust and respect in business environment
•Ability to initiate discussions and manage differences for a balanced solution
•Demonstrated ability to maintain a consistent, high-quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions
•Demonstrated effective problem-solving skills and the ability to recognize the need to escalate specific issues with plausible recommendations.
•Motivated, results focused with solid project management skills, demonstrated follow-through and ability to complete multiple ongoing projects within specified timeline.
•Ability to set up goals, monitor progress, drive delivery and manage reporting
•Demonstrate the ability to define a flexible, unique approach based on the business team and working environment
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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