Ski Butler (Winter Season) - Six Senses Crans Montana

As Ski Butler, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities  

As Ski Butler, I will assume full responsibility for the efficient operation in the following:  

• Welcome guests warmly upon arrival and offer assistance with their ski or snowboard equipment.
   
• Ensure all ski and snowboard gear is properly labelled, stored and managed for easy access and prompt delivery.
   
• Prepare guests' equipment daily, including drying, warming and placement near accommodation or transport.
   
• Offer boot warming and fitting assistance with professional care and attention to guest comfort.
   
• Provide cleaning, drying and light maintenance of equipment, including minor repairs or liaison with rental/repair partners.
   
• Coordinate with ski rental shops for delivery, pick-up and replacement of equipment.
   
• Manage ski lesson bookings, including new reservations, amendments and cancellations in line with guest requests.
   
• Handle ski pass arrangements, including issuing, collection, amendments and coordination with resort partners.
   
• Complete all related administrative duties, ensuring ski bookings, guest records and documentation are accurate and up to date.
   
• Maintain familiarity with different types of ski and snowboard equipment and their handling requirements.
   
• Check equipment daily to ensure it is in top condition and inform guests of any issues.
   
• Assist with transportation of gear for lessons, excursions or heli-skiing trips.
   
• Provide ski-in/ski-out service where applicable, ensuring equipment readiness at designated locations.
   
• Offer warm beverages, amenities or snacks upon guests’ return from the slopes.
   
• Maintain accurate inventory records of all stored items.
   
• Ensure ski storage areas are clean, organized and safe at all times.
   
• Anticipate guest needs and personalize service to exceed expectations.
   
• Work closely with GEMs and other departments to coordinate guest schedules and activities.
   
• Provide updates on mountain weather, lift conditions and slope status.
   
• Handle guest feedback graciously and ensure prompt follow-up.
   
• Uphold safety and security procedures, particularly in winter conditions.
   
• Ensure guest privacy and confidentiality at all times.
   
• Attend meetings and training sessions as required.
   
• Stay informed about mountain safety, equipment trends and resort activities.
   
• Perform any additional tasks assigned by supervisors or management.

Qualifications

To execute the position of Ski Butler I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.  
• Familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge on how to swim. I have knowledge of hospitality operations, including emergency evacuation drills.  
• Fluent in French & English
• European passport or valid Swiss work authorization.

The above is intended to provide an overview of the role and responsibilities for an Ski Butler at Six Senses Crans Montana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Crans Montana is an equal opportunity employer. This policy applies to all terms and conditions of employment.