Guest Services Associate
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Philippines, Quezon City
Philippines, Pasig City
Hotel: CP - Manila Galleria (MNLCP), Ortigas Ave, Corner Asian Development Bank Ave, 1100
Job number: 125053
- Welcoming guests as they arrive and checking them into their rooms
- Answering phone calls and responding to guest inquiries
- Handling guest complaints and resolving issues in a timely and professional manner
- Processing payments and maintaining accurate guest records
- Assisting guests with luggage and other requests
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- Maintaining a clean and organized front desk area
- Providing information about hotel amenities, local attractions, and restaurants
- Upselling hotel services and amenities to guests
- Ensuring guest satisfaction throughout their stay
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