Hotel Stay Engineering & Technical Operations, Director
Location: United States, Georgia, Atlanta
Address: 1 - Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 162300
The Hotel Stay Engineering & Technical Operations, Director will own the end-to-end technical governance, operational stability, and architectural integrity of all Digital Guest Experience solutions across global markets.
This role is accountable for technical readiness, production reliability, vendor technical performance, and post-launch technical health. It ensures solutions are not only feasible and market-ready, but stable, well-architected, and operationally resilient at scale.
Your Day to Day
- Technical Oversight & Enablement: Lead a team of engineers, localization specialists, and technical vendor resources responsible for feasibility assessment, site-readiness evaluation, and technical validation, define and enforce technical readiness standards for all Digital Guest Experience solutions, maintain technical design documents, integration diagrams, and system dependency maps,
- Technology Leadership: Act as the technical counterpart to Stay Product/Program Directors, providing early input on feasibility, scalability, integration risks, and regional considerations during product design and planning, provide executive-level reporting on technical health, incident trends, and risk posture, partner with Enterprise Architecture and Information Security to ensure Stay products align with enterprise standards, security expectations, and integration patterns.
- Production Stability & TechOps Governance: Own technical operations for in-market stay solutions, establish and oversee incident escalation frameworks and response models, lead root cause analysis oversight for major incidents and ensure corrective actions are implemented, monitor production reliability metrics and vendor technical SLA adherence, drive systemic improvements to reduce recurring outages and post-launch defects. May require off-hours response to major incidents.
- Release Readiness & Launch Gate Authority: Define and enforce technical go-live criteria, approve technical readiness prior to global deployment, ensure adequate testing, environment validation, and rollback planning exist before release, partner with Product to balance speed-to-market with stability and risk mitigation.
- Vendor Technical Performance & Accountability: Lead technical performance governance across strategic vendors, oversee vendor SLAs related to uptime, response times, defect resolution, and release quality, partner with Product & Procurement to escalate and remediate underperformance, ensure vendors maintain accurate technical documentation and escalation paths.
- Regional Technical Operations Alignment: Establish a structured operating model with regional technical leads, evaluate regional IT landscapes, regulatory constraints, and operational realities to feed product roadmaps, launch & ongoing governance plans, ensure global standards are upheld while accounting for local operational constraints,
- Risk, Dependency & Scalability Management: Maintain a portfolio-level view of technical risks and dependencies, identify systemic infrastructure or integration weaknesses, develop multi-year roadmap for improving technical resilience, scalability, and modernization.
What We Need from You
- Bachelor’s or Master’s degree in Information Technology, Engineering, Computer Science, or a relevant field of work, or an equivalent combination of education and work-related experienced.
- 10+ years of experience in hotel technology, infrastructure, enterprise systems, or technical consulting
- Proven experience assessing technical feasibility and readiness for large-scale digital solutions, technical writing and documentation, and architecture design
- Experience working across diverse regional technology environments and regulatory landscapes
- Demonstrated success leading technical or enablement teams in a matrixed organization
- Strong experience partnering with Product and Architecture teams
- Experience working on guest-facing technologies and infrastructure in a hotel environment, particularly with focus on Digital Key, Wi-Fi, and/or In-Room Entertainment solutions.
Travel – 10%
Location – Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $145,000.00 to $175,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
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Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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