RESERVATION AGENT
Hotel Brand: Holiday Inn
Location: Algeria, Cheraga - Alger
Hotel: Algiers - Cheraga Tower (ALGCT), 02, Route d’Ouled Fayet, 16002
Job number: 166026
Reservation Agent
About Us
Join Holiday Inn Algiers – Cheraga Tower, where we are passionate about delivering memorable guest experiences and creating opportunities for our colleagues to grow.
The Role
As a Reservation Agent, you will be responsible for managing reservations, assisting guests with their booking requests and maximizing room revenue through effective sales techniques while ensuring excellent customer service.
Key Responsibilities
- Handle reservations by phone and email.
- Process bookings accurately.
- Promote hotel services and upsell rooms.
- Update reservation systems.
- Coordinate with Front Office and Sales.
- Deliver outstanding guest service.
What We're Looking For
- Degree or diploma in Hospitality or Tourism.
- Experience in Reservations or Front Office preferred.
- Excellent customer service skills.
- Strong attention to detail.
- Fluent in French and English.
- Opera PMS knowledge is an advantage.
What We Offer
- Continuous learning opportunities.
- Career growth within IHG.
- Friendly and supportive team.
Equal Opportunity
IHG is committed to providing equal employment opportunities and an inclusive workplace.
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