Reservations Consultant - InterContinental Singapore
Hotel Brand: InterContinental
Location: Singapore, Singapore
Address: IC - Singapore (SINHB), 80 Middle Road, 188966
Job number: 149882
YOUR DAY TO DAY
- Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge
- Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities
- Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately
- Quoting and recommending suitable package for potential guest
- Agility to handled services and request effectively and efficiently
- Manage “no show” reservations by investigation and recording of same
- Created, update and maintain Groups booking and billing information
- Maintain knowledge of Rooms and F&B special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track future rooms availability, revenue and occupancy
- Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations
- Support other responsibilities that maybe assign from time to time
What we need from you
- No experience is required
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Prior knowledge and understanding of reservations systems – Opera 5 Property Management system and Weeloy Table Management
- Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure
- Good writing skills
- Able to interact with mandarin speaking guest
Voldoe je niet helemaal aan alle eisen, maar denk je toch dat je goed bij de baan past? We zullen het nooit weten, tenzij je op de knop 'Toepassen' klikt. Begin vandaag nog aan uw reis met ons.
