Revenue Manager
Hotel Brand: InterContinental
Location: Mauritius, Balaclava
Hotel: IC - Resort Mauritius (MRUMA), Balaclava Fort, Coastal Road
Job number: 162761
Your day to day
Using the tools provided i.e. SBRP and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr.), Loyalty program penetration both overall and by account (and for bookers), IHG system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
A good knowledge of IHG GRS/ Concerto, TravelClick, Microsoft excel and STR
Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.
Prepare a monthly, rolling 3 months and full year forecast for rooms with an overview for F&B and OOD.
Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, and Catering Manager.
Drive up selling program for rooms and Non room’s inventory with the target.
Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc.
Work with Area Director of Revenue for the Area Strategies and compliance of IHG Corporate policies and procedure.
Identify operational problems that reduce the effectiveness of revenue activities and overall hotel sales performance and work with appropriate department on solutions.
Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.
Manage day-to-day reservation & revenue activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
Educate and train reservations team that is responsible for developing new reservations and implementing revenue strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Work with other department managers to ensure proper staffing levels based on guest volume.
Who we are
Als 's werelds eerste en meest wereldwijde luxe hotelmerk is InterContinental Hotels & Resorts al sinds de jaren 1940 een pionier op het gebied van internationaal reizen, we zijn gepassioneerd over het delen van onze gerenommeerde internationale knowhow en culturele wijsheid in een werkelijk indrukwekkende omgeving. We zijn er allemaal trots op echte ambassadeurs van het merk InterContinental®️ te zijn en om deel uit te maken van het merk heb je een dorst naar reizen, passie voor cultuur en waardering voor diversiteit. We creëren inspirerende ervaringen voor mensen die op zoek zijn naar een rijker perspectief op de wereld. Als u een wereld aan mogelijkheden wilt omarmen, heten wij u van harte welkom bij 's werelds meest internationale luxe hotelmerk.
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